From 10 years of Salesforce.com to Freshsales

The strategic vision behind Freshsales is frankly brilliant. What caught my attention with Freshsales is the focus on providing website analytics so that salespeople can be equipped with the data by monitoring the customer behavior they need to drive business WITHOUT having to spend a fortune attempting to integrate a bunch of point solution tools.

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What makes Freshsales a better alternative to Salesforce? Let’s look at some facts.

Contact Management

Both Freshsales and Salesforce have lead to contact and account conversion. But what Salesforce lacks is the ability to reduce manual data entry -- the pressing problem for most sales reps.

With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.

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Comparison
Lead to contact & account conversion
Auto enrich profiles
Create sales territories
Lead assignment rules
Visual deal pipeline by stages
Lead Scoring

Though both Freshsales and Salesforce can prioritize and segment leads by scores, the latter lacks the sophistication to intelligently score leads by their buying signals -- on website, in-app and email.

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Comparison
Score by lead property
Score by website, in-app and email behavior
Email Management

Freshsales email management has everything you need to seamlessly send emails from within the CRM. Whether it’s Gmail integration (or integration with other email clients), creating personalized email templates, scheduling bulk sales campaigns, tracking email open and click responses, you name it, Freshsales has it.

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Comparison
Conversation history view
Send sales campaigns
Emails awaiting response view
Shared inbox view of sales emails
Email tracking & scheduling
Personalized email templates
Built-in Phone

With Freshsales built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logging and linking to the right lead/contact.

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Comparison
Built-in phone system
Auto log conversations
Buy local/toll-free phone numbers
Behaviour Analytics

Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey and behavior on website and product, giving your sales reps the context for relevant conversations.

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Comparison
Track website visitors
Track web application events
Document Management

Freshsales and Salesforce both let you manage sales documentation like price quotes, proposals, invoices, etc.,) by creating a document repository and sharing files with your team.

Comparison
Manage and share documents
Link documents from Google Drive, Dropbox
Reporting

While Freshsales and Salesforce both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Comparison
Create custom reports
Export reports in other format
Support

Salesforce support is an add-on option that requires additional fees. Whereas in Freshsales, it’s free right from day one.

Comparison
Free email, phone and chat support

Still not convinced? Here are a few more reasons to switch

All features under one roof
Built-in Phone and Email
API access at zero cost
Minimal data entry
No training required
Affordable pricing

Don’t be stuck doing CRM the Old Way

Try Freshsales Today