We’ve tried just about every CRM out there and Freshsales is the best

In the past, we used Zoho and never fully understood it. It was difficult to get our sales team to use the clumsy, difficult to understand CRM (myself included). But with Freshsales, it actually makes sales fun again. In less than an hour, I had all of our leads imported and the system figured out.


What makes Freshsales a better alternative to Zoho CRM? Let’s look at some facts.

Contact Management

Both Freshsales and Zoho CRM have lead to contact and account conversion. But what Zoho CRM lacks is the ability to reduce manual data entry -- the pressing problem for most sales reps.

With the auto profile enrichment feature, Freshsales automatically enriches lead, contact and account profiles with information from social.

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Lead to contact & account conversion
Auto enrich profiles
Create sales territories
Lead assignment rules
Visual deal pipeline by stages
Lead Scoring

With a lot of leads in your CRM, your sales team should focus their time and effort on the promising ones. Freshsales intelligently surfaces your hot leads by scores based on their buying signals -- on website, in-app and email, the sophistication that Zoho CRM lacks.

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Score by lead property
Score by website, in-app and email behavior
Email Management

While both Freshsales and Zoho CRM has email management capabilities, the user interface to send emails, integrate Gmail (or integration with other email clients), create personalized email templates, schedule bulk sales campaigns, track email open and click responses, is a lot easier in Freshsales.

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Conversation history view
Send sales campaigns
Emails awaiting response view
Shared inbox view of sales emails
Email tracking & scheduling
Personalized email templates
Built-in Phone

With Freshsales built-in phone, you don’t have to go through the hassle of integrating a phone system with your CRM anymore. You can buy phone numbers of various countries, assign them to sales reps and have them call your leads and contacts. What’s more, the call conversations are automatically logging and linking to the right lead/contact.

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Built-in phone system
Auto log conversations
Buy local/toll-free phone numbers
Behaviour Analytics

Before calling prospects your sales team needs context to build trust and rapport with the leads. Freshsales intelligently tracks every sales interaction, buyer’s journey and behavior on website and product, giving your sales reps the context for relevant conversations.

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Track website visitors
Track web application events
Document Management

While both Freshsales and Zoho CRM comes with document repository, it is a lot easier to manage and share sales documents in Freshsales.

Manage and share documents
Link documents from Google Drive, Dropbox

While Zoho CRM and Freshsales both have reporting capabilities, the interface to create, share and export reports is a lot easier in Freshsales.

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Create custom reports
Export reports in other format

Zoho CRM does not provide phone support to customers on their free plan. You have to upgrade to a paying plan for effective customer support.

Freshsales provides free email, phone and chat support right from day one, for any plan.

Free email, phone and chat support

Still not convinced? Here are a few more reasons to switch

All features under one roof
Built-in Phone and Email
Easy to customize & setup
Minimal data entry
No training required
Intuitive interface

Don’t be stuck doing CRM the Old Way

Try Freshsales Today