Everything you need in one CRM platform
As an ecommerce website manager, you’d receive leads from various sources - from your website, google ads, emails, chat and more. Freshsales CRM for ecommerce automatically captures leads from various sources, eliminating the need to have multiple systems for lead management and ensuring no leads are lost in transit.
Freshsales also automatically enriches the lead information from social profiles, assigns lead score by their engagement pattern to know which ones are most likely to buy.
In-depth customer insights for personalized conversations
Track the prospect’s actions on your website, whether they have abandoned their cart, search for specific results, clicked on recommendations and more. See what offers and packages piqued their interest and send targeted personalized emails.
Get detailed reports on your sales team’s performance, the no. of products sold by them, and make smart decisions to set targets and boost sales.