• Freshsales CRM for eCommerce

    Track online behavior. Send Targeted Messages. Increase Sales.

Everything you need in one CRM platform

As an ecommerce website manager, you’d receive leads from various sources - from your website, google ads, emails, chat and more. Freshsales CRM for ecommerce automatically captures leads from various sources, eliminating the need to have multiple systems for lead management and ensuring no leads are lost in transit.

Freshsales also automatically enriches the lead information from social profiles, assigns lead score by their engagement pattern to know which ones are most likely to buy.

Contact card with auto-enriched profiles

In-depth customer insights for personalized conversations

Track the prospect’s actions on your website, whether they have abandoned their cart, search for specific results, clicked on recommendations and more. See what offers and packages piqued their interest and send targeted personalized emails.

Get detailed reports on your sales team’s performance, the no. of products sold by them, and make smart decisions to set targets and boost sales.

Freshsales dashboard of bulk emails, sales activity tracking and reporting.

Easily find potential customers

Identify and connect with your most potential prospects with lead score. Rank them by their activities on your website, and how active they are with your emails - open and link clicks

Track website pageviews

Track your customer’s behavior on your website -- the pages which piqued their interest and the actions performed on each page. Automatically capture them as leads once they fill their details in a webform.

Send Bulk Emails. Track responses.

Send campaigns or discount offers to a large group of your customers at one go. Schedule emails by time zone and create personalized templates.

More than 3000 Happy Customers

  • "With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!"
    Craig Mclaughlin
    Manager, Enterprise Software Solutions at Open Office (APAC)
  • "I really like that this CRM tool integrates with Freshdesk and I am a fan of the "open email alert". I am also impressed with the service that I have received at Freshsales; I had a suggestion for the software and the support team immediately jumped on a call with me to figure out a solution."
    Dylan T Eagle
    Business Development, PRO Lighting Group, INC.
  • "Freshsales allows us to focus on converting our leads. The interface is so intuitive that our new sales staff do not require training on how to use Freshsales, they just hit the ground running."
    Chris Gaulin
    President / Chair at The Gaulin Foundation