A 360 view of your customers and business
The hospitality industry is all about the customer, and it’s not just enough to manage them in a CRM, but also determine who are the most frequent and most valued customers.
Freshsales is an online CRM for hospitality that lets you get a 360 view of your customers -- auto-populating their details from social media, tracking their email and phone interaction with you, the pages visited on your website -- giving you the context and the confidence to talk to your customers and win them over. Freshsales automatically captures them as leads once they fill their details in a webform.
Track new and recurring business using visual pipeline. Create your own customize stages and track them up the sales ladder. Know how much you’re going to make in the coming months, know which areas are making the most revenue and how your sales reps are performing. With these insights at your fingertips, you can take smart decisions to move your business to the next level.
Stay connected with customers right from Freshsales
Freshsales CRM for hospitality management lets you connect with your customers over phone and email. You can send season campaigns or discount offers to a large group of your customers at one go. Schedule emails by time zone and create personalized templates. Track the open and click rates to know which customers are interested in what campaign and target the next set of actions.
Let your customers easily connect with you with Freshsales built-in Phone. Just buy phone numbers of any country, assign them to your team and answer the calls right from the CRM. Make calls to customers, record conversations, and have them auto-logged for reference.