• Freshsales CRM for Hospitality

    Better Hospitality. Better Value. Better Business.

A 360 view of your customers and business

The hospitality industry is all about the customer, and it’s not just enough to manage them in a CRM, but also determine who are the most frequent and most valued customers.

Freshsales is an online CRM for hospitality that lets you get a 360 view of your customers -- auto-populating their details from social media, tracking their email and phone interaction with you, the pages visited on your website -- giving you the context and the confidence to talk to your customers and win them over. Freshsales automatically captures them as leads once they fill their details in a webform.

Track new and recurring business using visual pipeline. Create your own customize stages and track them up the sales ladder. Know how much you’re going to make in the coming months, know which areas are making the most revenue and how your sales reps are performing. With these insights at your fingertips, you can take smart decisions to move your business to the next level.

Dashboard of customers, sales and analytics information

Stay connected with customers right from Freshsales

Freshsales CRM for hospitality management lets you connect with your customers over phone and email. You can send season campaigns or discount offers to a large group of your customers at one go. Schedule emails by time zone and create personalized templates. Track the open and click rates to know which customers are interested in what campaign and target the next set of actions.

Let your customers easily connect with you with Freshsales built-in Phone. Just buy phone numbers of any country, assign them to your team and answer the calls right from the CRM. Make calls to customers, record conversations, and have them auto-logged for reference.

Stay in touch with clients over phone and email.

Segment and target customers

Create territories by geographic locations, deal value or the packages you offer. Allocate salespeople to each territory and have the leads automatically assigned to them.

Task and Appointment

Schedule follow up tasks and appointments to send package proposals negotiation calls, etc., Integrate with Google Calendar to access all your activities in one place.

Identify potential customers

Identify and talk to your most potential customers with lead score. Rank them by their selected package, the value, and how active they are with your sales reps.

Over 3000 Happy Customers

  • "With the Freshdesk Integration, Freshsales has taken the sales side of our business a step forward. My support staff can see a full picture of a customer - deals, customer details and activities. It has both sides of our business talking again!"
    Craig Mclaughlin
    Manager, Enterprise Software Solutions at Open Office (APAC)
  • "Our salespeople used to spend a lot of time before the call to analyze the prospect's need and behaviour using multiple sources. Today Freshsales provides all those insights in a single screen enabling us to move quickly and close deals easier."
    Pradeep K
    Founder & COO, Niyati Technologies Pvt. Ltd.
  • "For the past several years, it's been difficult to get our sales team to use our clumsy, difficult to understand CRM (myself included). In less than an hour, I had all of our leads imported and the system figured out. It actually makes sales fun again."
    Julie Brant Simbro
    Managing Partner of ACE Mystery Shopping