360° Customer view

Get complete details about your customers -- conversations, deals (open, won or lost), touchpoints with your company, and the tasks and appointments scheduled with them.

Lead scoring

Easily spot and focus on leads who matter the most using scores. Prioritize follow-ups by those who are sales-ready and those who require nurturing.

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Auto profile enrichment

Get profiles automatically enriched with invaluable social profile information and photo. So long to manual data entry.

Segment and organize your team


Group your team by geography, deal size, product divisions, and more. Focus on the territories that are making the most sale and have potential business.

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Auto lead assignment

Never again worry about leads falling through the cracks. Freshsales auto-assigns leads to the right salesperson. No waiting; your team can start following up as soon as the leads are in.

Appointments, tasks and notes

Collaborate with your team on tasks. Schedule meeting or demo appointments with prospects and customers, and get email alerts to remind you.

Bulk actions

Quickly send emails, assign leads, update a field, merge and delete records in bulk.

Role-based access

Define and manage user permission and data access in Freshsales.


Capture website visitors as leads directly into Freshsales once they complete a webform.


Autocapture leads from webforms, enrich profiles, assign reps, and log calls & emails.

Custom views

Filter and sort records. Save and access it whenever you want.

Smart fields

Connect with the right set of prospects using "last contacted" and "last seen" date.